Reactivation Service without Loan Unit

Our Physical Reset Service is specifically designed for Sparkling* devices that have been restricted and require reactivation. By utilising our service, we will reset and activate your device in Eswatini (Swaziland), enabling you to reset connectivity for an additional 60 days. We offer two service options to suit your needs: one that includes a loan unit to ensure continuous internet access and another without a loan unit for those who can manage without internet temporarily.

Essential Requirement: Your Sparkling* device must have an active Eswatini (Swaziland) subscription to use this service. The subscription costs R1,900 per month. You're good to go if your kit is already set up in Eswatini! If not, you can transfer your subscription to Eswatini (Swaziland) yourself, or we can help with our subscription setup service at the following link: https://www.icasasepush.com/product/device-and-subscription-setup-stand-alone/

Service Option Without Loan Unit:

• No Loan Unit: This service, priced at R1,100 per month, does not include a loan unit. Please note that you will be without internet access from the courier's collection of your original kit until it is returned to you.
• Sign Up: Add this service to your cart and complete the checkout process.
• Schedule Collection: We will contact you after your purchase to arrange a convenient collection date.
• Pack Your Kit: Please securely pack your kit in its original box. Gen 2’s need to be stowed before being placed in the box. (Please only send the dish)
• Courier Collection: We will send you a waybill that needs to be printed and secured to the box. A courier will pick up your Sparkling* dish on the scheduled date.
• Kit Activation: We physically take your dish to Eswatini (Swaziland), where we will reset and activate your dish. After activation, your device should work for another 60 days.
• Return Delivery: Your original dish will be returned promptly after the reset.

Important Notice:

• We cannot guarantee that the device will remain active, as this is controlled by Sparkling*.
• The price includes courier costs to and from your location.
• You are still responsible for maintaining your own Starlink subscription.